Customer feedback

"Please pass on my sincere thanks to the entire team..."

 

"Please pass on my sincere thanks to the entire team that supported the Arcadia Refit team and pre refit preparations at the Mayflower Terminal on Tuesday morning.

There was some very impressive fork-lift control and a really professional and enthusiastic workforce that gave us great support and ensured the ship left on time after a complex loading and embarkation plan."

"...getting things moved around was a big ask and I was pleasantly surprised. Thank you all."

 

"I would like you to send my appreciation to your staff, in particular Paddy Watson who ensured that our customers were able to collect or have their goods delivered. As you know it was a very busy day (Fertiliser etc) so getting things moved around was a big ask and I was pleasantly surprised. Thank you all."

"We really thought that the job was going to take far longer than expected but Mark and his colleagues saved the day...."

 

"May I take this opportunity to pass on my thanks to Mark Loveless and the team at Solent Stevedores who were absolutely fantastic in the way they went the extra mile to ensure my boat 'Amora' an 11.5 tonnes v42 Princess was loaded into the water despite unexpected challenges.

We really thought that the job was going to take far longer than expected but Mark and his colleagues saved the day.

Well done to all. They are a credit to your company".

"...thanks for loading the 4k vessel in two days before the Bank Holiday"

 

"Just a quick message to say thanks for loading the 4k vessel in two days before the Bank Holiday, the early start on Friday was a good idea and much appreciated. Please pass my regards to the lads involved."

"professional, flexible and more than helpful..."


"'Solent Stevedores has been professional, flexible and more than helpful on a number of projects we have worked with them in Southampton. The service has been second to none and projects delivered successfully with their assistance. Looking forward to working with them again'"


"a timely, complete and professional answer..."

 

"Hello Ray, I just wanted to take a moment to say thank you for the timely, complete and professional answer you have given to my recent request for a project cargo lift operation.

All the best for 2017."

"the can-do attitude of your staff made the impossible, possible..."

 

"Just a quick note to say a massive thank you to your staff for what they helped us with on Saturday. As you know we were faced with some challenging circumstances with the late arrival of Ms Balmoral, but the can-do attitude of your staff made the impossible, possible.

Not only was debark finished approximately 1 hour after the gangway went in, your staff also managed to store over 500 pallets on board all by 01.45 hrs. Not once did anybody moan and their up beat spirit kept us all going. Your staff were an absolute credit to your organisation"

"A trusted supplier..."

Operations Manager


"Solent Stevedores has been providing our turnaround stevedoring services in Southampton since 2013.

They have proven themselves to be a trusted supplier and we look forward to continuing to work with them to deliver in-port services to our guests in Southampton."


"A special thank you to each and every man on your team at Immingham for all their hard work"

Port Manager - Humber

 

"May I express and extend my thanks for all the efforts of the Solent Stevedores team so far in your new venture on the Humber.

I recently spoke with one of our MOL Port Captains, and the question was raised how he thought your staff were performing at Killingholme.

His reply was they all work hard, listen to every word and instruction given and, in addition to that, they are all polite and most helpful and all seem to want to go the extra mile. He is looking forward to the future having your guys working on our vessels every month.

Based on this very positive feedback may I offer a special thank you to each and every man on your team at Immingham for all their hard work, and look forward to continued work with yourselves throughout 2016.

Keep up the good work Solent you are a real credit to the Immingham Shipping Community"

"Solent Stevedores has the expertise and equipment to handle this type of cargo and, as usual, the job was undertaken in a timely and professional way. Well done to all concerned!"

Shipping Agent

 

"Whilst the majority of cargoes moving through the Solent Stevedores Terminal in Southampton's Western Docks consist of bulk products, the company has a growing reputation for handling large project cargoes.

As a consequence, GP Shipping chose Solent Stevedores to load 4 heavy pieces, with a combined weight of 254 tonnes, containing pumps and parts, supplied by Switzer of Leeds and destined for a project in Singapore.

The cargo was loaded direct to ships hold from specialised transport on the quay using one of the port's heavy lift capacity mobile cranes."

"I have never seen so much teamwork, desire and passion to really turn around a negative situation into a positive. The baggage offload took just under one hour and all the staff on duty this day must be thanked, all worked extremely hard and it really was a pleasure to see..."

Princess Cruises

 

"Good afternoon Solent Stevedores,

I really think that a massive thank you must go out to Paul and Justin for their hard work during Caribbean Princess turnaround on 11th July. In the end the ship was just under three hours late and I have never seen so much teamwork, desire and passion to really turnaround a negative situation into a positive. The baggage offload took just under one hour and all the staff on duty this day must be thanked, all worked extremely hard and it really was a pleasure to see.

The ship was ready to depart on schedule at 16:00hrs which was a huge result albeit we did not sail till 18:00hrs, but this was nothing to do with the operation.

Once again it was fantastic."

Many thanks,

"We had brilliant feedback from both passengers that commented on our helpful and pro-active staff and from Fred Olsen directly..."

 

Good Morning all,

I would like to pass on the positive feedback from yesterday's call of Balmoral at our temporary facility at City Cruise Terminal. We had brilliant feedback from both passengers that commented on our helpful and pro-active staff and from Fred Olsen directly.

Thank you all for your hard work and positivity in conditions that are not ideal.

I look forward to working with you all over the coming year.

Many thanks

"Your teams (both the lashing gangs and your regular stevedores teams) worked extremely hard and showed exemplary professionalism at all times and I am sure that you know that they are a true credit to you and your company..."

Condor Ferries

 

"Dear Ian,

I am writing to you and your team at Solent Stevedores to express our thanks and gratitude for your support in providing us with the lashing gangs, in both Guernsey and Portsmouth, at extremely short notice whilst we chartered the Toucan. This must have been an inconvenience to your business but we appreciate the support it offered to our own business and meant that we continued to offer a earless service delivery to our customers, both here in the UK and the Channel Islands.

Your teams (both the lashing gangs and your regular stevedores teams) worked extremely hard and showed exemplary professionalism at all times and I am sure that you know that they are a true credit to you and your company.

This incident has really demonstrated the level of co-operation and collaboration between Solent Stevedores and Condor Ferries and, on behalf of Condor, I would like to formally record our appreciation of this."

"Each request we made was met with enthusiasm, cheeriness and a great willingness to help..."

For 24: Live Another Day

 

Sorry for my delay in responding to you all, it has taken a while for the effects of last week's night shoots to wear off.

That being said, my memories of how wonderful you were to us have become firmly cemented. Every one of your team is a credit to you, Perry, Sally, Lee, Louis, in fact all the lads in Perry's team are a credit. Each request we made was met with enthusiasm, cheeriness and a great willingness to help.

Each one of your team at Solent Stevedores were more accommodating than we could have ever imagined or hoped for, and your team made my job so much easier, and for that I am eternally grateful.

I hope that if ever we are in Southampton again, that our paths may cross.

Many thanks to you all.

"This unparalleled level of support is indicative of the very strong working relationship we have forged over the last two years..."

Condor Ferries

 

"On behalf of Condor Ferries, I would like to share our sincere appreciation for the proactive response Solent Stevedores has recently delivered, by providing skilled labour to support our freight operations to the Channel Islands while Clipper is in dry dock for repair.

The team at Solent Stevedores pulled on all their skilled labour resources at extremely short notice to assist with the running of our replacement charter vessel, MN Toucan, which is helping to keep the Islands supplied and connected with freight deliveries until the Clipper's return on 26th August.

Solent Stevedores teams were promptly mobilised to work with both our Portsmouth and Guernsey operational staff to lend essential, skilled support during this very busy period. This was achieved without compromising the usual very high levels of service we have come to expect of the company.

This unparalleled level of support is indicative of the very strong working relationship we have forged over the last two years."

"There were some tricky loads but all went very well..."

Channel Island Lines

 

Glen,
Please pass on my thanks to all the boys, they all did a great job discharging today's ship. There were some tricky loads but all went very well, plus a lot of positive comments from the funfair guys.

"...your assistance and flexibility to the last minute requirements have been precious and therefore highly appreciated."

Peters and May

 

Jerry and Doug,
"I have now got back in control of my desk and my email inbox and, as promised to Jerry, I wanted to drop a couple of lines to thank all of you for the exceptional support during the yacht loading operation to the MV Flintermar on Sunday 1st June.

Given the late hours and the difficult situation encountered, your assistance and flexibility to the last minute requirements have been precious and therefore highly appreciated.

Thank you all and please pass this message on to the two crane operators who assisted us."

"I write to express our thanks and gratitude for your generous contribution..."

Southampton Master Mariners' Club

 

Received by letter - June 2014;

"On behalf of the Captain, Officers and "Cachalots" of the Southampton Master Mariners' Club I write to express our thanks and gratitude for your generous contribution to the costs of the Shipping Festival Service to be held in Winchester Cathedral on Thursday, l2 June 2014.

Apart from a break during WW2, this historic service has been organised by the Club every year since 1930 'to celebrate and give thanks to God for the continuing prosperity of the Shipping Industry in our region, and for the dedication of all those who serve in it'. We are well aware that today's "prosperity" is, perhaps, slightly questionable which is why your generosity is so sincerely appreciated.

After our modest costs have been met any monies left over, together with the proceeds of the Offering taken at the Service, are distributed in equal measure between the Southampton Seafarers Centre and Winchester Cathedral - two very worthy causes in dire need of financial support.

Thank you again for your generous donation."


"As ever we could not fault the positive 'can do' attitude and flexibility that we, as vessel agents, have come to rely upon."

Denholm Wilhelmsen

 

"Thorco Cloud arrived at Southampton on 26th March 2014 to load a consignment of Gas Turbine Generators and Solent Stevedores was contracted initially to provide labour only from road transport to hook. As always Solent Stevedores performed these tasks with professionalism and care.

However, Solent Stevedores' strength has always been their flexibility and when a requirement for additional labour for on-board lashing was requested they were able to provide the man-power at very short notice. The Solent Stevedores team worked beyond their agreed 1900 hrs overtime shift completion time to ensure the vessel sailed ahead of schedule and helpfully provided loading slings on completion of the operation to assist the vessel with cargo discharge at its destination port.

As ever we could not fault the positive 'can do' attitude that they bring to a job and the flexibility that we, as vessel agents, have come to rely upon."

"I would like to put on record my appreciation for a job very well done."

American Iron and Metal LP

 

Dear Mr Jacobs

Subject: Loading MV Bulk Juliana

"You have just completed loading MV Bulk Juliana with steel recycled metal at Southampton. I would like to put on record my appreciation for a job very well done.

In particular, I would like to congratulate you and your colleagues on their ability to load over 40,000 mt of cut grade recycled metal without any "stevedore damage" being reported by the vessel. This for me is an absolute first.

As the Charterer of the vessel this has made my life far less complicated than it could have been.

Thank you."

"...it means a lot to know we had (have) your support when the chips are down."

Fred Olsen Cruise Lines

 

"Having now had some sleep I thought it was time to say a HUGE thank you to everybody who made it work Thursday and Friday. Everybody did an amazing job.

Please can you pass on my grateful thanks to all involved it means a lot to know we had (have) your support when the chips are down.

So THANK YOU!

You should be very proud of your team, they are a credit to the company."

"Your ability to understand the restraints and changes shipping imposes, as well as the requirement to communicate, and accommodate our needs was exceptional..."

Complete Marine Freight

 

"Your ability to understand the restraints and changes shipping imposes, as well as the requirement to communicate, and accommodate our needs was exceptional; Jerry and Scott did a superb job, very smooth and hassle free and the transfer to 102 Berth went well."

"A big thanks to Solent Stevedores and all those involved..."

DP World Southampton

 

"May I take this opportunity to thank all those involved in the recent discharge of Liebherr container crane components from the 'Palembang'. The original expectation was to complete the discharge and sail the ship on Sunday 29th September. However the discharge was completed this evening (Saturday 28th)

A big thanks to Solent Stevedores and all those involved in transporting the crane components to the crane build site over the course of the discharge, especially to those involved today to achieve the completion of discharge operation ahead of schedule."

"I would like to record our thanks for the co-operation from all of the team at Solent Stevedores"

ABP Port of Southampton

 

I would like to record our thanks for the co-operation from all of the team at Solent Stevedores. It was very gratefully received by our project team.

"With a highly dedicated team of professionals, who are fast to respond, and who diligently plan and review their operational activities, I have real confidence in the support they give."

S J Norton & Sons Ltd

 

"S J Norton and Solent Stevedores have nurtured an extremely close working relationship over the last 5 years. Throughout this period, we have seen improved working practices and cargo handling solutions resulting in Solent Stevedores exceeding our expectations in the services they provide.

With a highly dedicated team of professionals, who are fast to respond, and who diligently plan and review their operational activities, I have real confidence in the support they give.

Solent Stevedores has also developed the skill sets of their staff to cater for the growing needs of our business, not only in a Stevedoring sense but also when dealing with both Health & Safety and Environmental requirements, and their proactive approach has been very refreshing.

This relationship has allowed our Southampton operation to develop at a faster rate than we originally anticipated, and we look forward to developing our relationship further."

"Your ability to understand the restraints and changes shipping imposes, as well as the requirement to communicate, and accommodate our needs was exceptional..."

BMT Surveys

 

"I would like to pass the group's thanks to you. The day was extremely well received by those who attended and this is down to the hard work and effort put in by yourselves. Without your assistance this visit would never of happened and it is directly thanks to your organisation and contacts, that we got such rare access to a working port.
I would also like to thank you once again for your informative commentary and anecdotes, which brought the trip to life! You really did the group proud and the feedback that I received after you left was all so positive, that it really made the day feel complete.
I can't thank you enough Ian and look forward to possibly trying to repeat this success again next year."

"A big thanks to Solent Stevedores and all those involved..."

Inchcape Shipping Services Ltd

 

"I have just spoken with my boarding agent who handled the vessel silver cloud on Sunday. He could not praise the work of all Solent Stevedores staff enough.
We had the odd issue with the vessel and each time a member of Solent Stevedores came along to help.
Please thank your team for me for their fantastic work and assistance with the vessel."

"Please pass on my congratulations and thanks to Paul and all the team. Top job!"

Carnival UK

 

"I just wanted to drop you a line reference the above call.  The performance of your team, led by Paul was outstanding.  Cages were organised and sorted quayside, loaded as requested and up to the decks quickly.  As you know, we frequently have passports packed in bags which can take 90mins - 2 hours to find, last Friday, 20 mins max due to the organisation quayside.

We didn't achieve the early sailing (departed 16.10) but this was due to the passenger communication and all in all, it was a pretty successful day.

Please pass on my congratulations and thanks to Paul and all the team. Top job!"


"may I pass on our thanks to all those involved"

GAC Agencies

 

"On behalf of ourselves, the cargo owners and those on board the vessel, may I pass on our thanks to all those involved in the receiving and loading of cargo to the 'Eldborg' last week. There were quite a few changes to the amount and type of cargo to be handled but, despite this, there was an excellent response from all of the Solent Stevedores team and we actually finished the ship ahead of schedule.

Well done to all concerned!"

"In our dock environment, professionalism and trust are essential, and Solent always go that additional mile for us...."

Channel Island Lines

 

"We use Solent Stevedores as our stevedoring provider at our terminal in Southampton and Jersey, and have done so for 7 years. They partner our business providing skills, experience and excellent all round support. In our dock environment, professionalism and trust are essential, and Solent always go that additional mile for us."


"A huge thanks from Carnival to all your team for their huge effort in making 3rd July such an overwhelming success for us..."

Carnival UK

 

"A huge thanks from Carnival to all your team for their huge effort in making 3rd July such an overwhelming success for us despite the weather. It really was impressive and apart from a bit of traffic congestion at the Ageas Bowl (outside anyone's control) it was a remarkable operation on a scale for which all can be proud".

"The relationship between ABP and Solent Stevedores in the Port of Southampton, is a great example of close co-operation between port owners and stevedores"

ABP Port of Southampton

 

“...The relationship between ABP and Solent Stevedores in the Port of Southampton, is a great example of close co-operation between port owners and stevedores.  The recent £7m capital investment in equipment and infrastructure, on the back of a term agreement, has already led to increased trade and enhanced customer satisfaction.”

"...a triumph of our maritime expertise and a day to remember"

P&O Cruises

 

“This day will certainly go down in our P&O Cruises history books as a triumph of our maritime expertise and a day to remember.”

"The team at Southampton continue to work in a very flexible and safe manner to maintain the exacting needs of our business, and we classify them as a key partner in the ongoing success of our business..."

British Gypsum

 

“British Gypsum and Solent Stevedores has enjoyed a long standing and successful relationship in the Port of Southampton.

Throughout this period, and the ebbs and flows of our business, Solent Stevedores has continued to provide a reliable and cost effective service to ensure our cargoes are discharged from vessel and loaded to rail in a timely manner to supply our Robertsbridge operation.

The team at Southampton continue to work in a very flexible and safe manner to maintain the exacting needs of our business, and we classify them as a key partner in the ongoing success of our business.

We look forward to continuing this mutually beneficial relationship into the future”.

"We have a very good relationship with Solent Stevedores, one which we hope to develop as more opportunities arise."

Verdo Renewables Ltd

 

“Being close to the Port of Southampton is a great advantage for us, especially as there is a specialist bulk handler on hand to receive and load our product. We have a very good relationship with Solent Stevedores, one which we hope to develop as more opportunities arise.”

"...additionally, I have been impressed by the focus the staff place upon customer service together with their proactive approach to problem solving.

ECO are delighted to be working with such a capable and forward thinking partner.”

Eco Sustainable Solutions Ltd

 

“In 2009 ECO Sustainable Solutions established an additional income stream to our growing recycling business by processing mixed wood waste, supplied by various local authorities, in to Woodchip.

Woodchip has also become increasingly more important as a Biomass fuel to the Swedish Power Plants.

Solent Stevedores has been extremely supportive in assisting us to establish this new element to our business.  Their versatility in handling our requirements has enabled us to maximize this opportunity.

Solent Stevedores enthusiastically assisted us in constructing a dedicated area within their facility which has provided us greater flexibility in developing our business model.

Additionally, I have been impressed by the focus the staff place upon customer service together with their proactive approach to problem solving.

ECO are delighted to be working with such a capable and forward thinking partner.”

"Solent Stevedores is a name that NGS Trust."

NGS Corporation Plc

 

“I send this on behalf of NGS to highlight that effort does not go unnoticed or unappreciated.

It’s a pleasure working with a company like Solent Stevedores, which like NGS, takes on a challenge and performs regardless of the circumstances - and takes pride in its performance.

NGS are one of the largest importers of salt in Europe, therefore our logistics have to be exceptional to meet the expectations of our customers, and this is where we depend on Solent Stevedores who provide us with stevedoring services. Solent Stevedores is a name that NGS Trust.

Stevedores are doing an excellent job in discharging the ship. Very good work, especially Jerry, Doug and Steve on the shovel.

Thanks and keep up the good work.”


"John Garner and his team are always a great support to work with."

MV Aurora

 

"I would just like to say some really big thank yous for the support on turnaround day.  From the outset we all knew that Aurora's turnaround was going to be a big challenge but we got there in the end 'with a little help from our friends!'

John Garner and his team is always a great support to work with."

"A big thanks to Solent Stevedores and all those involved..."

Premier Shipping and Packing Ltd

 

“PSP have worked with Solent Stevedores for many years loading and unloading pleasure boats and commercial vessels at their Southampton facility.  We have always been very impressed with the professional and flexible nature with which all their staff operate and would have no hesitation in recommending their services to others.”

"They have re-invigorated our port operations and brought both world class solutions and best practice to our business."

Tate & Lyle Sugars

 

..."Tate & Lyle operate one of the largest sugar cane refineries in the world on the river Thames, importing around 1.5 million tonnes of raw sugar.

In 2007 we decided to outsource all our stevedoring activity and a number of established stevedoring companies were approached. 
Solent Stevedores successfully illustrated to us that they were the right company to become our partners.

Since taking control of our port facility, Solent Stevedores has
completely fulfilled our requirements and expectations.

From the very top down they have demonstrated their capability to meet our high standards safely, efficiently and competently.

They have re-invigorated our port operations and brought both world class solutions and best practice to our business.

I would not hesitate to recommend them to any future customer."

"...Every part of the chain had to work together and to see the Lioness C steaming out of the Solent with almost 60,000 tonnes of wheat on board is testament to this."

Frontier Agriculture

 

...“The recent record shipment of grain is a great example of collaboration at its best.  At Frontier we have worked with farmers, storekeeper, hauliers, our joint venture investment Southampton Grain Terminal, ABP Southampton, Clarkson’s ships agency and finally Solent Stevedores to make this happen. Every part of the chain had to work together and to see the Lioness C steaming out of the Solent with almost 60,000 tonnes of wheat on board is testament to this.”

"Your can-do attitude is much appreciated and it is so refreshing to meet people for whom nothing is seemingly any trouble or is insurmountable."

Queen Elizabeth Inauguaral Events Team

 

"I would like to thank you and your team for the part you played in helping us to ensure that the [Queen Elizabeth Inaugural Event] was the huge success that it was. The assistance provided by you (Nigel), Colin, Paul et al was invaluable - you were always there to help, always cheerful and incredibly patient with my ever-chaging demands - thanks!

We have received much praise and, as you know, the events/launch received massive worldwide press and media coverage. As an Events Team, we could not have pulled this off without the support that you and your team provided pre, during and post-events.

Your can-do attitude is much appreciated and it is so refreshing to meet people for whom nothing is seemingly any trouble or is insurmountable.

Thanks again for your patience, support and hard work - it was a pleasure working with you all."

"...we would not have met our target without your generous support."

Southampton Ship-Owners Association

 

“I write to express a huge and sincere thank you for your generous prize draw donations. Our recent Midsummer Gala was a great success and enabled us to raise over £1,600 for local marine charities. It was a great night enjoyed by over 160 members of the Southampton Port Community. The raffle was our chief fund raising element and we would not have met our target without your generous support. Thank you again."

"Your commitment and delivery is the first impression to our product and we are truly grateful for your support."

Princess Cruises

 

...“Thank you to you and your team for your excellent efforts on our first visit to your Ocean Terminal. We appreciated your team’s level of professionalism and the ability to run a fine Disembarkation / Embarkation. Your commitment and delivery is the first impression to our product and we are truly grateful for your support. Once again, thank you to your team.”

"The work undertaken for our Russian client was carried out exceptionally well, under very difficult circumstances."

Inchcape Shipping Services

 

"We work very closely with a number of port authorities and stevedores around the UK and we would not hesitate to recommend Solent Stevedores.

The work undertaken for our Russian client was carried out exceptionally well, under very difficult circumstances.

A job well done by all concerned."

"We will look to use yourselves again if there are any projects in the Southampton area."

Saint-Gobain PAM CK Ltd

 

..."Thanks for the great job you did on the Twyford project. We will look to use yourselves again if there are any projects in the Southampton area."

"I could not have wished for a better response.  Please accept my personal thanks."

Cory Bros Shipping Agency

 

…"My thanks to you all (especially Jerry and the crane driver) for your fantastic response on the ‘Sea Charente’ at 0300hrs this morning.  I could not have wished for a better response.  Please accept my personal thanks.  EXCELLENT!"

"...I was very, very impressed with the positive and excellent attitude shown by your stevedores during recent loading..."

Thor Ingeborg

 

..."Just to let you know I was very, very impressed with the positive and excellent attitude shown by your stevedores during recent loading operations in Southampton."

"We were very happy with the vessels turnaround and appreciate all the efforts put in"

Liner Shipping Agencies UK Ltd

 

..."Just a big thank you for your efforts loading the cases on the 'Mazin Arab'

We were very happy with the vessels turnaround and appreciate all the efforts put in."
Bob Brown

"It was refreshing to find such a willing workforce."

Ox.Flamar Cargo Superintendent

 

..."Many thanks to you and your Team at Southampton during loading of Atlant Regine. It was refreshing to find such a willing workforce.  Ships Officers also commented on the friendly manner of all your staff employed both on the quay and onboard."