We strive to deliver excellence in customer service always, across all four of the Port of Southampton's Cruise Terminals.
Read some of our cruise customers' feedback;
View feedback from our Cruise Services customers;
"With the departure of Bellissima tonight, I would like to extend my thanks to every single one of you in all operational teams involved not only in the past 4 days, but the previous years in the build up to the event. All teams reacted fantastically to quickly changing situations over the four days and got the vessel away on time and safely for her first cruise, which many of us thought wouldn’t be possible earlier today. Your team had to deal with crew members and MSC Senior Management onboard during difficult situations across the 4 days and you did the best you could to help MSC.
"We look forward to resuming again in a month when Preziosa returns to Southampton!"
Ian Meachem - Port Operations Assistant
MSC Cruise Management (UK) Limited
"Solent Stevedores has been providing our turnaround stevedoring services in Southampton since 2013.
They have proven themselves to be a trusted supplier and we look forward to continuing to work with them to deliver in-port services to our guests in Southampton."
Angela Arnold - Operation Manager
Fred Olsen Cruise Lines
Good afternoon Solent Stevedores
"I really think that a massive thank you must go out to Paul and Justin for their hard work during Caribbean Princess turnaround on 11th July. In the end the ship was just under three hours late and I have never seen so much teamwork, desire and passion to really turnaround a negative situation into a positive. The baggage offload took just under one hour and all the staff on duty this day must be thanked, all worked extremely hard and it really was a pleasure to see.
"The ship was ready to depart on schedule at 16:00hrs which was a huge result albeit we did not sail till 18:00hrs, but this was nothing to do with the operation.
"Once again it was fantastic."
Liam Taylor - Home Port Operations Executive
"Please pass on my sincere thanks to the entire team that supported the Arcadia Refit team and pre refit preparations at the Mayflower Terminal on Tuesday morning."
"There was some very impressive fork-lift control and a really professional and enthusiastic workforce that gave us great support and ensured the ship left on time after a complex loading and embarkation plan."
Alan Weeks - Senior Projects Superintendent
"Just a quick note to say a massive thank you to your staff for what they helped us with on Saturday. As you know we were faced with some challenging circumstances with the late arrival of Ms Balmoral, but the can-do attitude of your staff made the impossible, possible."
"Not only was debark finished approximately 1 hour after the gangway went in, your staff also managed to store over 500 pallets on board all by 01.45 hrs. Not once did anybody moan and their up beat spirit kept us all going. Your staff were an absolute credit to your organisation"
Fred Olsen Cruise Lines
"This day, with 5 of our ships in Port will certainly go down in our P&O Cruises history books as a triumph of our maritime expertise and a day to remember."
Carol Marlow - Managing Director
"I just wanted to drop you a line reference the above call. The performance of your team, led by Paul was outstanding. Cages were organised and sorted quayside, loaded as requested and up to the decks quickly. As you know, we frequently have passports packed in bags which can take 90mins - 2 hours to find, last Friday, 20 mins max due to the organisation quayside."
"We didn't achieve the early sailing (departed 16.10) but this was due to the passenger communication and all in all, it was a pretty successful day. Please pass on my congratulations and thanks to Paul and all the team. Top job!"
"I would just like to say some really big thank yous for the support on turnaround day. From the outset we all knew that Aurora's turnaround was going to be a big challenge but we got there in the end 'with a little help from our friends!
Your team is always a great support to work with.
Senior Purser - MV Aurora
"Good morning all,
I would like to pass on the positive feedback from yesterday's call of Balmoral at our temporary facility at City Cruise Terminal. We had brilliant feedback from both passengers that commented on our helpful and pro-active staff and from Fred Olsen directly.
Thank you all for your hard work and positivity in conditions that are not ideal.
I look forward to working with you all over the coming year.
Rebekah Keeler - Operarions and Security Manager
Associated British Ports
"I would like to thank you and your team for the part you played in helping us to ensure that the [Queen Elizabeth Inaugural Event] was the huge success that it was. The assistance provided by you (Nigel), Colin, Paul et al was invaluable - you were always there to help, always cheerful and incredibly patient with my ever-chaging demands - thanks!
"We have received much praise and, as you know, the events/launch received massive worldwide press and media coverage. As an Events Team, we could not have pulled this off without the support that you and your team provided pre, during and post-events.
"Your can-do attitude is much appreciated and it is so refreshing to meet people for whom nothing is seemingly any trouble or is insurmountable.
"Thanks again for your patience, support and hard work - it was a pleasure working with you all.
Donna Vernon-Lawes - Event Executive
Queen Elizabeth Inauguaral Events Team
"Thank you to you and your team for your excellent efforts on our first visit to your Ocean Terminal. We appreciated your team’s level of professionalism and the ability to run a fine Disembarkation / Embarkation. Your commitment and delivery is the first impression to our product and we are truly grateful for your support. Once again, thank you to your team.
Martin - Hotel General Manager, Crown Princess